Refund policy

 

Refund Policy

We want every PAROISSE experience to be exceptional. Because coffee is a perishable product, we are unable to accept returns or exchanges on coffee purchases. However, if there is an issue with your order or your coffee does not arrive as expected, please contact us. We want the opportunity to make it right.

For non-coffee merchandise, including mugs, apparel, and accessories, we offer returns within 30 days of delivery. Items must be unused, unwashed, and returned in their original condition and packaging.

To request assistance with a coffee order or initiate an eligible return, please contact us at Hello@paroissecoffee.com. Please include your order number and, when applicable, a brief description or photograph of the issue.

Once an eligible return is received and inspected, we will notify you of its status. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Coffee is Ritual. And every ritual deserves care.